FILING A MECHANICAL BREAKDOWN CLAIM
Take the following steps if your vehicle incurs a breakdown:
- Take immediate action to prevent further damage from continued operation.
- Return to the selling dealer or to any licensed Repair Facility.
- Provide the repair facility with a copy of your agreement and/or your agreement number.
- Obtain authorization from the administrator prior to any repair being made. Any claim for repairs without prior authorization will not be covered except as provided under emergency repairs (#8) below.
- Authorize the repair facility to inspect and/or tear-down your vehicle in order to determine the cause and cost of the repair. You will be responsible for these charges if the failure is not covered under this agreement. We reserve the right to require an inspection of your vehicle prior to any repair being made.
- Review what will be covered by this agreement.
- Pay any applicable deductible to the repair facility. We will pay the repair facility or you for the cost of the work performed on your vehicle that is covered by this agreement and previously authorized, minus the deductible.
- If emergency repairs occur when the administrator’s office is closed, follow the claim procedures above without authorization, and we will make reimbursement to you or to the repair facility in accordance with the agreement provisions. You must call the administrator’s office within 5 business days from the date of repair to determine if such repair will be covered by this agreement.
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