| CLAIMS PROCEDURES |
| Prior to calling the administrator: |
- Advise the customer that failure evaluation doesn't necessarily mean it will be covered. Covered repairs must be authorized by the administrator.
- If the failure requires a teardown to determine the failure, obtain pre-authorization from the customer. Advise the customer that they are responsible for the cost of the teardown if the failure is not covered under the agreement.
- Determine the complaint, cause, cure, and cost of the repair.
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Call administrator with the following information: |
- Vehicle make, model and year
- Vehicle odometer mileage
- Complete 17digit V.I.N. number
- Name on the repair order
- Complaint from customer, cause and cure for failure
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- Part description and number(s), part price; parts and labor warranty
- Labor time requested
- Repair order number and date
- Repair facility information
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When submitting a claim for payment, send: |
- All the above information on, or attached to, the repair order
- All sublet, rental, or towing invoices
- Authorization number and amount (and the date and time it was given)
- Agreement Holder’s signature on repair order
- Mail to the address on the right
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